It's ok to complain

Do you need some assistance to resolve a complaint with a disability service or service provider?

The Disability Services Commissioner can provide a free and confidential service to assist you.

There are many benefits to raising a complaint with a disability service provider and to resolving the matter as soon as possible.

As part of the Disability Act 2006, all disability service providers must have a complaints management process in place so it's worth asking about this process to help determine the best way to resolve your complaint. The complaints process can lead to better services for people with a disability in Victoria, so coming up with solutions together is good for everyone.

Who can make a complaint?

Any person can make a complaint about disability services to the Commissioner.

This includes people with a disability, their families and carers, staff working in disability services and any other person who wishes to make a complaint.

What can a complaint be about?

A complaint can be made to the commissioner about:

  • the provision of a disability service.
  • the way a disability service provider has managed a complaint about a disability service.

What does the Disability Services Commissioner do?

The Commissioner has been created to work with people with a disability and disability service providers to resolve complaints.

The Commissioner encourages and assists the resolution of complaints in a variety of ways including discussions, conciliation processes, or under certain circumstances, through investigations.

The Commissioner commenced on 1 July 2007 under the Disability Act 2006 to improve services for people with a disability in Victoria.

The Commissioner is independent of government, the Department of Human Services and disability service providers and provides a free confidential and supportive complaints resolution process.

Accessible formats

Please contact the Commissioners office to obtain information in accessible formats.

To make a complaint

You can make a complaint to the commissioner by:

  • Writing
  • Telephoning
  • Sending a fax
  • Submitting the complaints for via the website
  • Or by any other means which are appropriate for your circumstances

For more information

Disability Services Commissioner
Level 30, 570 Bourke Street
Melbourne Vic 3000

Phone

Complaints
1800 677 342 (free call)
General enquires
1300 726 563

TTY 1300 726 563

Fax 03 8608 5765

Website www.odsc.vic.gov.au